Terms & Conditions
RETURNS
- Product can be returned within 30 days of original purchase. The product must be new, unused, and in original packaging.
- If the product falls within the proper conditions to be returned a full refund will be issued less any shipping expenses.
- All returned product shipping costs are the responsibility of the customer and will not be refunded.
- 20% restocking fee for returned products over 50% of original purchase.
- No returns on special order products.
- If no shipping charges occurred due to order size and a product is returned the waived shipping cost will be deducted from the refund price of the returns.
- All returns require a RMA number and a copy of the Return Form to be completed.
- NO RETURNS ON SALE ITEMS OR SPECIAL SALES EVENT.
DEFECTIVE, DAMAGED or MISSING PRODUCTS
- Canada Outdoor Supply is proud to sell the products we carry from reputable manufacturers, and we do everything we can to ensure that we get you your order with the correct products, free of damages or defects. However on occasions mistakes are made or products are faulty and we will correct the problem as soon as possible.
- To return a damaged product you must contact us at 1 (587) 999-5271 within 10 days of receiving the item. We will arrange the shipping pickup and upon receiving the product we will issue a refund or ship you replacement parts.
- All missing product needs to be reported within 10 days of receiving the product.
REFUNDS
- All refunds will be creditied to the credit or debit card, or PayPal account originally used to purchase the product. All refunds will be for the amount of the product less any shipping charges incurred when shipping the product to you.
- Please allow 2-3 business days to process your return from the time it reaches our returns department. Please note that it may take your credit card company up to 30 days to apply your credit.
WARRANTY
- All products sold by Canada Outdoor Supply carry the manufacturers warranty specified for the particular item.
- All warranty is subject to review by both Canada Outdoor Supply and the manufacturer.
- No shipping costs are covered under warranty. All shipping costs are the responsibility of the customer to get any warranty product back to Canada Outdoor Supply.
- Return products will be issued a full refund less a 5% administration charge and any shipping charges from incurred from the original transaction.
- NO RETURNS ON SALE ITEMS OR SPECIAL SALES EVENT.